face to face cyber security training for all staff at London Borough of Waltham Forest

Tender description

Why the Work is Being Done London Borough of Waltham Forest is looking for a specialist training provider, to deliver face to face cyber security training to the whole organisation, which uniquely different to standard classroom courses. The successful provider will: • Be capable of targeting audience – all councillors (60), all staff (circa 2800 employees) at all levels, irrespective of business area/ specialism or skills. • Have professional training expertise to communicate and translate Cyber Security awareness, in a non-technical, interactive, real-world format, to mixed ability IT literate staff group. • Focus on culture change through face to face engagement • Raise awareness and understanding of Cyber Security and human error • Deliver the course outcomes - that all staff understand cyber threats, will be vigilant and confident to report all suspicious activity. The provider would have an experience working within local authority setting, with awareness of systems and processes used by council staff. Problem to Be Solved The Knowledge on information security best practice, for example ISO27001 and Cyber Essentials. Trainers must have CISSP: Certified Information Systems Security Professional or equivalent certification. Suppliers interested in bidding for this project should upload a up to 2 pages A4 document, outlining their suitability for this project, responding to 3 quality questions listed below. Suppliers must provide examples of three recent similar contracts, with contact details for reference. Evaluation Criteria with weightings -quality: 1. Please describe, using examples, how you will deliver interactive and varied format of course and content, taking into consideration the range of business units and systems in a council (15%) 2. Please outline the course content and your understanding of Effective Knowledge and communication (10%) 3. Methodology - describe how you will achieve the objectives of the training; delivering up to 12 weekly sessions, over 6 – 8 months. (15%) Who Are the Users user are staff who use internal and external IT systems, including email we need to ensure people are aware of the risks in opening emails from unknown sources and that they are fully aware of the risks of IT system use. We need to ensure we have no further breaches of cyber security so that our systems and reputation is not put at risk. Early Market Engagement one supplier was engaged to form the requirements no furtehr engagement has taken place Work Already Done Online cyber security training Existing Team approximately 2700 users of IT systems, many of whom are not particularly IT literate. even expert IT users will be compelled to take the course Current Phase Discovery Work Location London Borough of Waltham forest town hall campus meeting/conference rooms will be made available. Working Arrangments On site - sessions expected to be 90 - 120 minute so up to 3 sessions a day courses ideally to be completed within 3 months, must be completed within 12 months Security Clearance none required Additional T&Cs CCS Framework terms and conditions apply, subject to internal legal approval. Skills & Experience provide up to date technical expertise in Cyber Security have the ability to provide clear and understandable training to non-IT experts work onsite to provide training in cyber security Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria technical expertise training expertise Value for Money Approach and methodology How their proposal meets the council needs Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them cultural fit Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Take responsibility for their work Share knowledge and experience with other team members Can work with clients with low technical expertise Payment Approach Fixed price Assessment Method Case study Reference Presentation Evaluation Weighting Technical competence 40% Cultural fit 20% Price 40% Questions from Suppliers No questions have been answered yet Budget range