Customer Relation Management software package
Details
- Topic
- Software package and information systems
- Published
- 12 February 2020
- Submission
- 16 March 2020
- Source
- TedNotices
Tender description
The supply and implementation of a new Contact Centre and student customer relationship management (CRM) system for the University of Hertfordshire. There are 2 lots and tenderers may bid for either or both lots: Lot 1: Multi-Channel Contact Centre; Lot 2: Customer Relationship Management (CRM) System. It is anticipated that the multi-channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information. Lot 1: Multi-channel Contact Centre for a new CRM system. Applicant, student and alumni, customer relation management system.
Timeline
- Completed: Tender published12 February 2020Current notice
- Completed: Submission date16 March 2020
About the buyer
University of Hertfordshire is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48219300 · Administration software package
- 48445000 · Customer Relation Management software package
- 72212445 · Customer Relation Management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-hertfordshire.gov |
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