Social work services

Tender description

The Council is seeking tenders from new providers for Lot 1 of their care at home services. The purpose of this tender is to secure additional capacity within the domiciliary care market to support commissioned services during periods of pressure and increased demand, to ensure that customers have access to timely services. We are seeking responses from providers who are already established and operating within Warwickshire’s identified Zones (see Geographical Map) or the immediate neighbouring areas. Lot 1 Domiciliary Care is generally for customers who require less than 28 hours of support and do not require night support. This service is for adults and children who are customers of WCC and reside in Warwickshire. During the life of these contracts the services may be modified and varied in order to meet the changing needs and demands of the Council, the partners and the customers. These changes could include (but aren't limited to) initiatives to deal with short-term emergencies, facilitating hospital discharge, prevention, night-sits, etc. The aim of these services will be to deliver outcome based, personalised care to customers who have social care needs and may also have health care needs, to enable them and their informal carers to have choice and control over the support they receive, promoting independence while supporting them to achieve positive outcomes in all aspects of their life. The initial requirement is for a number of providers (between one and eight) to provide capacity across identified zones during periods of pressure, however the Council may award more than one contract per zone. Furthermore, unsuccessful providers who pass the mandatory requirements (including stated thresholds) will be held on a reserve list and may be awarded a future contract for zones if this is required to meet service pressures. The initial contract term will be approximately 1 year and 7 months however the Council reserves the right to extend the contract by further periods not exceeding 24 months at the discretion of the Council based on the contract performance of the successful applicants.