Arrangement Register, Case Management System and associated technology required to operationalise the Decision Support Service (DSS)

Tender description

The Decision Support Service (DSS) is a new statutory office within the Mental Health Commission (MHC), created by the Assisted Decision-Making (Capacity) Act 2015 (‘the 2015 Act’, ‘the Act’). The DSS needs to be in a position to regulate, support and monitor the services delivered under the 2015 Act in order to ensure that the needs and rights of the relevant person are respected and upheld. The Mental Health Commission (MHC) proposes to award a contract for the design, development, testing and support of ICT systems required to support the operationalisation of the Decision Support Service (DSS). This includes: • Software to support system requirements • Implementation of all ICT systems and services to support the activities of the DSS • Implementation of a secure integration platform The DSS would like to identify and implement an Arrangements Register, Online Portal and Case Management System and which is robust, scalable, futureproofed and easy-to-use. The proposed system will be used to control, supervise, monitor and report on decision-making arrangements and to investigate and adjudicate on complaints. The DSS has a strong commitment to providing accessible, self-service, user-friendly capabilities to all users of its service. Critical to the design of the ICT system is the adoption of a Digital First Approach and the use of modern implementation techniques. Given the personal nature of data held, the highest standards of data security, assurance and support will be required.