Accident Telephone Report Line Service - City of London Corporation

Tender description

Aims: The City Corporation is seeking to tender for a 24 hour and seven days a week accident / incident telephone reporting line service which includes administration / chase up of all incidents by the provider at an agreed escalation frequency. This would form the core / essential element of the service being tendered for. To ensure the system is future proofed an optional requirement for online reporting (via the web) by City Corporation nominated / agreed persons is being offered as an additional (non-core) element of the tender. The Client / Administrators for the service is the Corporate Health Safety and Wellbeing Team. The City Corporation has a key performance indicator of 85% of all of its accidents investigated and closed out within 28 days. Objectives • 3-year contract with the option to extend the initial agreement by 2 years • Modern and efficient service for our managers / employees with a dedicated corporate telephone number available 24/7 for reporting of all accidents/incidents. • Administration and follow-up / chasing of all accident / incident investigations on behalf of the City Corporation to ensure compliance with legal requirements and internal procedures