Relocation services

Tender description

Nexus offers a range of payment options for customers to pay for tickets, including cash, credit/debit card and contactless EMV such as Apple Pay and Google Pay. Despite general societal shifts away from physical cash use, 40 % of Nexus customers pay for tickets using cash, via 224 Ticket Vending Machines (TVMs) at Metro stations and 19 pay and display ticket machines in car parks. Nexus must ensure, through a cash handling services contract, that cash income is regularly collected and banked from these TVMs and pay and display ticket machines, and that adequate levels of change are maintained in TVMs at all times to ensure customers are able to receive change when purchasing tickets. To appoint a contractor to provide cash handling services to Nexus so as to ensure change levels are maintained and a high-quality of service is offered to customers when purchasing tickets.