Postal and telecommunications services

Tender description

The Scottish Ministers wish to award a framework agreement for the provision of postal services for users throughout the public sector in Scotland. The framework agreement will comprise of 2 lots: Lot 1: Single supplier one stop shop (physical, hybrid, scheduled/regular bulk mail (print and post) and digital mail services) Physical mail services: The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off site hybrid mail: provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print. Scheduled/regular bulk mail: the production and delivery of planned or bulk mailings. Digital e communications: provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. Lot 2: Single supplier hybrid scheduled/regular bulk mail (print and post) and digital mail services: Off site hybrid mail: provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print. Scheduled/regular bulk mail: the production and delivery of planned or bulk mailings. Digital e communications: provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. Lot 1 of this framework agreement is for the provision of a one stop shop for the following postal services Physical, hybrid, scheduled regular/bulk, and digital mail services. Physical mail: the collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. It is prepared for posting by the Framework Public Body and collected by the contractor from Framework Public Body sites. It is sorted by the contractor and either delivered directly to recipients by the Contractor if they operate an end to end process, or injected into the Royal Mail network ‘downstream’ for final mile delivery by Royal Mail. Off site hybrid: The contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print. Scheduled/regular bulk mail: The production and delivery of planned or bulk mailings including includes, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders; Council tax notices and reminders, bursary notices, prospectus packs. Digital e communications: the provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications. Lot 2 of this framework agreement is for the provision of the following postal services: Hybrid, scheduled regular/bulk, and digital mail services. Off site hybrid: the contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print. Scheduled/regular bulk mail: the production and delivery of planned or bulk mailings including includes, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders, council tax notices and reminders, bursary notices, prospectus packs. Digital e communications: the provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications.