Maintenance of information technology software

Tender description

Support and maintenance relating to a 5-watch duty roster management system including the provision of potential additional licenses. The roster management system is utilised by approximately 3600 operational employees throughout the whole of SFRS and is a key system to ensuring that every shift has the appropriate number of personnel and skills on duty to crew appliances. SFRS are in the process of scoping out their requirements in relation to a new Duty Management system with the view of issuing an Invitation to Tender to the market in 2021 prior to then commencing the implementation phase which is anticipated to be completed by December 2022. In the interim, there is a critical need to continue with the support and maintenance of the current duty system until such time as a new system has been procured and implemented to ensure operational effectiveness.