Sewage services

Tender description

Thames Water Utilities Ltd (TWUL) is seeking to establish a contract for the delivery of Waste Network Services which includes maintenance (reactive activity such as clearing blockages); civils work; the delivery of rehabilitation works to the waste network; and rodent control services. TWUL will be testing two options for maintenance. The lotting structure will be: Lot 1: Maintenance (sole supplier), Lot 2: Maintenance (regional suppliers), Lot 3: Lining, Lot 4: Civils, Lot 5: High value and complex civils (multi- supplier framework), Lot 6: Rodent control services. Additionally, TWUL will investigate the following requirements for future ducting and fibres; Delivery of ancillary sewer services (as defined below) related to networks, cables, pipework and/ or ducting for the purposes of, but not limited to telecoms/ data services, power and heat. The services which may be required include but are not limited to: — installation, — connections, — maintenance and repair. This lot is for the sole supply of non-civils maintenance services (excluding rodent control services and lining). TWUL are seeking a supplier to be able to cover the full TWUL region. The contractor will be expected to undertake the following of activities but are not limited to: • blockage clearance, • sewer cleaning, • pollution response, • flow management, • CCTV surveys, • Flood response, • ancillary maintenance. In addition to these activities, typical jobs types include: — maintenance services such as proactive sewer cleaning; — blockage clearing to prevent or remediate to floods and pollution; — meeting the 4 outcome delivery incentives (ODIs) set by the Water Services Regulation Authority (OFWAT) through efficient performance management; — these services include various activities, such as CCTV and data reporting and are detailed in our tender specification; — working with other contractors where required to deliver seamless, high quality, customer service. II.2.4) Description of the procurement: (nature and quantity of works, supplies or services or indication of needs and requirements; for supplies only – state whether tenders are requested for purchase, lease, rental, hire purchase or any combination of those). This lot is for the supply of non-civils maintenance services (excluding rodent control services and lining) which will be awarded on a geographical locations. This lot will be split into 3 regions; North London, South London and Thames Valley. For boundary information please refer to the tender documentation. The contractor will be expected to undertake the following of activities but are not limited to: • blockage clearance, • sewer cleaning, • pollution response, • flow management, • CCTV surveys, • flood response, • ancillary maintenance. In addition to these activities, typical jobs types include: — maintenance services such as proactive sewer cleaning; — blockage clearing to prevent or remediate to floods and pollution; — meeting the 4 outcome delivery incentives (ODIs) set by the Water Services Regulation Authority (OFWAT) through efficient performance management; — these services include various activities, such as CCTV and data reporting and are detailed in our tender specification; — working with other contractors where required to deliver seamless, high quality, customer service. (nature and quantity of works, supplies or services or indication of needs and requirements; for supplies only – state whether tenders are requested for purchase, lease, rental, hire purchase or any combination of those). This lot is for the supply of lining services within the TWUL region. The scope of work in this lot can be of a reactive or planned nature and will form part of a customer journey which will have involved activities conducted by other contractors under this collection of services. As such working with other contractors where required to deliver seamless, high quality, customer service is essential. The contractor will be expected to undertake the following job types but are not limited to: — sewer lining (patch and full length); — flow management; — cleaning as required; — CCTV Sewer inspections and survey work. Nature and quantity of works, supplies or services or indication of needs and requirements; for supplies only – state whether tenders are requested for purchase, lease, rental, hire purchase or any combination of those). The scope of this lot is to deliver civil related works in the TWUL region. This is a sole supplier contract and with work estimated under the value of GBP 50 000. The supplier will be required to attend the site to resolve a Wastewater Network failure where replacement or repair of an asset is required. The contractor will be expected to undertake the following of job types but are not limited to: — sewer repairs, — rising main repairs, — excavations, — ancillaries, — non-collapse repair jobs, — manhole repairs and replacement, — minor civil works, — flow management, — asset mapping, — CCTV sewer inspections and survey work. The scope of this lot is to deliver high value and complex civil related works in the TWUL region that is estimated over the value of GBP 50 000 and be able to complete work in the scope of Lot 4 which cannot be delivered by the successful Lot 4 contractors. This lot is a multiple supplier framework agreement. The supplier will be required to attend the site to resolve a Wastewater Network failure where replacement or repair of an asset is required. The contractor will be expected to undertake the following of job types but are not limited to: — sewer repairs, — rising main repairs, — excavations, — ancillaries, — non-collapse repair jobs, — manhole repairs and replacement, — flow management, — asset mapping, — CCTV sewer inspections and survey work. II.2.4) Description of the procurement: (nature and quantity of works, supplies or services or indication of needs and requirements; for supplies only – state whether tenders are requested for purchase, lease, rental, hire purchase or any combination of those). This lot is for the provision of specialised rodent control services within the waste network. TWUL are seeking a supplier to collaboratively work with them to deliver rodent control services to our customers. This will be an all-inclusive rodent resolution service which includes baiting, home protection and minor sewer repairs. An essential element of this service is the active management of customers to deliver high quality customer outcomes and prevent complaints throughout a very emotional customer journey. Typical job types will include: — rodent control — baiting, home protection and minor repairs; — providing reports to customers and Thames Water on findings and next steps. We would also like the contractor to have the capability to complete the following job types whilst delivering rodent control services: — red lining, — asset surveys incl. CCTV, — minor civils related to rodent issues.