Expired contract

Provision of Automated Intelligent enabled Telephony and Searchbot Service

Details

Buyer: Kingston upon Hull City Council
Supplier(s): INFORM COMMUNICATIONS LTD
Value: GBP 195,504
Duration: 3 years
Topic: Interactive voice response software package
Published: 14 December 2020
Source: uk:contracts_finder

Tender description

The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.

Timeline

Completed: Award date4 November 2020
Completed: Award published14 December 2020
Current notice
Completed: Contract expiry date3 November 2023

About the buyer

Kingston upon Hull City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48512000 · Interactive voice response software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@kingston-upon-hull-city-council.gov