Expired contract
Provision of Automated Intelligent enabled Telephony and Searchbot Service
Details
- Supplier(s)
- INFORM COMMUNICATIONS LTD
- Value
- £195,504
- Duration
- 3 years
- Topic
- Interactive voice response software package
- Published
- 14 December 2020
- Source
- uk:contracts_finder
Tender description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Timeline
- Completed: Award date4 November 2020
- Completed: Award published14 December 2020Current notice
- Completed: Contract expiry date3 November 2023
About the buyer
Kingston upon Hull City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov |
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