Oxygen-therapy services

Tender description

The contract will be established by NHS England on behalf of the London Region Clinical Commissioning Groups (CCGs), who have the responsibility for commissioning the Home Oxygen Service for service users. The London Home Oxygen Service (HOS) provides a service to users in their own homes and also supports users working and travelling outside the home through the provision of appropriate oxygen supply and equipment. The services include, but are not limited to: • the provision of a customer contact centre; • processing and delivery of Home Oxygen requests; • supply and installation of equipment; • training and guidance for service users and/or carers; • managing oxygen supplies through replenishment of cylinders and Liquid Oxygen (LOX); • reimbursement of electricity costs for concentrator users; and servicing and maintenance of equipment.