IT Infrastructure Services Contract

Tender description

Hafod Housing Association Limited wishes to enter into a public services contract with a suitably experienced and qualified service provider for the provision of an IT infrastructure and managed service. Full details of Hafod's requirements are set out in the Technical Statement of Requirements (available at the Portal address stated above). The successful service provider will enter into a bespoke form of services contract with Hafod for an initial term of 3 years with an option at Hafod's sole discretion to extend for a further 2 periods of 1 year giving a total possible term of 5 years. The estimated value of the Contract is GBP 835,000 ex VAT Hafod Housing Association Limited wishes to enter into a public services contract with a suitably experienced and qualified service provider for the provision of an IT infrastructure and managed services contract (the "Solution"). The successful Service Provider will enter into a bespoke form of services contract with Hafod for an initial term of 3 years with an option at Hafod's sole discretion to extend for a further 2 periods of 1 year giving a total possible term of 5 years. The estimated value of the Contract is 835,000 GBP ex VAT. The Solution shall provide the following core functional and/or performance requirements from the Go-Live Date: - Servers/Computers; - Storage; - Backup; - Core switches; - Disaster Recovery (DR); - Hosting/Cloud services; - Network Connectivity Services; - Implementation services; and - Managed support services for the above. In addition, Hafod wishes to explore whether the Solution can provide the following optional service requirements (in addition to the above core requirements) which shall be delivered from an agreed Go-Live Date: - Microsoft Licensing for end users and servers including user CALs; - Email and Calendar services (e.g. Microsoft Exchange); and/or - LAN switches. As the existing core IT infrastructure (including servers, storage and core switches) is deployed in a server room in its Head Office for production systems, the Solution will need to be deployed by the Supplier so that it seamlessly integrates with every aspect of Hafod's existing IT infrastructure. The Solution must therefore be architected so there are no barriers for integration. The successful Service Provider must adopt a service delivery model that consists of: - Some use of cloud services, e.g. Microsoft Office 365; - Production environment delivered externally either from a CoLocation (CoLo) data centre or as a private/public cloud; - Backup as a Service; and - DR as a Service. For the avoidance of doubt, variants of this service delivery configuration for the Solution will be considered as non-compliant. Full details of Hafod's requirements are set out in the Technical Statement of Requirements (available at the Portal address stated above). Applicants should have suitable experience of supplying and integrating IT infrastructure and managed services to a high quality, and should have demonstrable experience in working collaboratively with their clients. The successful Service Provider will be expected to maintain a close relationship with Hafod during the delivery of the Services and to liaise regularly on project progress." Lot 1: Hafod Housing Association Limited wishes to enter into a public services contract with a suitably experienced and qualified service provider for the provision of an IT infrastructure and managed services contract (the "Solution"). The successful Service Provider will enter into a bespoke form of services contract with Hafod for an initial term of 3 years with an option at Hafod's sole discretion to extend for a further 2 periods of 1 year giving a total possible term of 5 years. The estimated value of the Contract is 835,000 GBP ex VAT. The Solution shall provide the following core functional and/or performance requirements from the Go-Live Date: - Servers/Computers; - Storage; - Backup; - Core switches; - Disaster Recovery (DR); - Hosting/Cloud services; - Network Connectivity Services; - Implementation services; and - Managed support services for the above. In addition, Hafod wishes to explore whether the Solution can provide the following optional service requirements (in addition to the above core requirements) which shall be delivered from an agreed Go-Live Date: - Microsoft Licensing for end users and servers including user CALs; - Email and Calendar services (e.g. Microsoft Exchange); and/or - LAN switches. As the existing core IT infrastructure (including servers, storage and core switches) is deployed in a server room in its Head Office for production systems, the Solution will need to be deployed by the Supplier so that it seamlessly integrates with every aspect of Hafod's existing IT infrastructure. The Solution must therefore be architected so there are no barriers for integration. The successful Service Provider must adopt a service delivery model that consists of: - Some use of cloud services, e.g. Microsoft Office 365; - Production environment delivered externally either from a CoLocation (CoLo) data centre or as a private/public cloud; - Backup as a Service; and - DR as a Service. For the avoidance of doubt, variants of this service delivery configuration for the Solution will be considered as non-compliant. Full details of Hafod's requirements are set out in the Technical Statement of Requirements (available at the Portal address stated above). Applicants should have suitable experience of supplying and integrating IT infrastructure and managed services to a high quality, and should have demonstrable experience in working collaboratively with their clients. The successful Service Provider will be expected to maintain a close relationship with Hafod during the delivery of the Services and to liaise regularly on project progress."