General public services

Tender description

750 000 000.00 The Home Office is responsible for making decisions every year about who has rights to visit or stay in the country. Future Supplier Services (FSS) is a strategic buying programme that has been set up to procure a variety of services for UK Visas and Immigration (UKVI) and some additional services for Her Majesty’s Passport Office (HMPO). The remit of FSS is to assess how we will deliver services in the future, including running the procurements, mobilising the resulting contracts, and delivering them into business as usual operations. Following on from the market engagement event that was held in July 2020 it has been decided that the procurement of the services in scope should follow a phased approach, and this will require a number of distinct procurements. The first phase of procurements relates to the requirement for front end services both in the UK and overseas. These services include, biometric enrolment, digital interviewing and associated customer-facing physical infrastructure, as well as other supporting services. It is this first phase that this notice relates to. (There may also be a requirement for DNA sample collection and dispatch to an accredited testing laboratory). In recognition of the significant changes that have been made to the current service delivery models, and the evolution of technology, the programme is considering how services can be delivered to improve the customer journey whilst maximising value and efficiency. The purpose of this notice and the next engagement event is to update the market of the forthcoming procurement, as well as to seek industry insight in defining its requirements and procurement strategy.