DIGITAL REFRESH PLATFORM DESIGN, BUILD AND SUPPORT

Tender description

David MacBrayne Limited (DML) require services to provide a Digital Refresh Project to deliver a new digital platform design, build and ongoing support. David MacBrayne Limited (DML) is the parent company of two major subsidiary businesses CalMac Ferries Ltd and Solent Gateway Ltd. The group also has two human resource subsidiaries which support the business, David MacBrayne HR (UK) Ltd and Caledonian MacBrayne Crewing (Guernsey) Ltd. DML's Minimum Requirement is for a Provision of: a new digital Content Management System (CMS), Delivery of new commercial website (www.calmac.co.uk), Delivery of a new corporate website (www.calmac.co.uk/corporate) focused on delivering non-commercially related corporate content, Delivery of a new DML website (www.david-macbrayne.co,uk) focused on delivering group level related corporate content, Development of a new cross-platform customer facing Caledonian MacBrayne mobile app capable of being extended with native Ar Turas booking functionality, Development of a new AI chatbot for automated FAQ / help and support provision, Development of the existing CFL API infrastructure for integration of digital platform components and dependencies, Provision of extensible cloud hosting platform to support current and future web and app requirements within CFL’s existing Microsoft Azure tenancy, Supply of all requisite hosting and software support, maintenance, licencing and ongoing optimisation services, Decommissioning of all legacy digital platform components, including the Online Sales Channel. The contract for this service will be let for an initial three-year duration, which will include an implementation period and a period of live running, followed by 1, renewed period of 12 months, which is at DML's option. In advance of the renewal, DML may elect not to renew at 3 months’ notice. The total contract duration is up to four years. DML will contract with the most economically advantageous bidder.