Software-related services

Tender description

The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform. The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’ for a Customer Relationship Management System. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope). The University's intentions and objectives are to to appoint a single delivery partner that will: (i) deliver a CRM solution that meets Aston's needs and requirements; and (ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion). The supplier must: • be a recognised Microsoft Dynamics 365 Gold Partner; • have demonstrable enterprise wide XRM system implementation experience; • have demonstrable HE sector experience; • have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope); • have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems; • have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource; • have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.