Industry specific software development services

Tender description

SPT administers the ZoneCard ticketing arrangement on behalf of the participating operators. ZoneCard is currently a paper ticket, allowing travel on bus, rail, Subway and ferry across the west of Scotland. A supplier is required to establish and support the availability of ZoneCard tickets as ITSO ticket products. A large estate of ITSO smartcards is already in circulation in the west of Scotland, and operators have ITSO POSTs (including ticket gates and ETMs) in use. SPT administers the ZoneCard ticketing arrangement on behalf of the participating operators. ZoneCard is currently a paper ticket, allowing travel on bus, rail, Subway and ferry across the west of Scotland. A supplier is required to establish and support the availability of ZoneCard tickets as ITSO ticket products. A large estate of ITSO smartcards is already in circulation in the west of Scotland, and operators have ITSO POSTs (including ticket gates and ETMs) in use. SPT is seeking an established supplier with a proven ITSO platform to deliver the following: Development, testing and deployment of a range of ITSO ticket products (including but not limited to season tickets and carnets) to be accepted on multiple modes and by multiple operators. Ongoing services to maintain the availability of the ITSO ticket products. Liaison with operators and their suppliers through the development, testing and deployment stages. Ticket validity to be based on a geographic Zonal structure (estimated seven zones in total). Online retail and fulfilment service (including RTD) for the above range of ZoneCard ITSO products. Retail at operators’ existing physical POSTs (such as ticket vending machines). Mobile app for operator ticket inspection and validation. Comprehensive ITSO/HOPS service as product owner and connecting to third party services as required. Reporting from HOPS.