Expired contract

119 Testing Call Centre Set-Up and Support

Details

Buyer: Department of Health and Social Care
Supplier(s): BJSS Limited
Value: GBP 590,767.25
Duration: 6 months
Topic: Call centre
Published: 11 December 2020
Source: uk:contracts_finder

Tender description

A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.

Timeline

Completed: Award date27 April 2020
Completed: Contract expiry date31 October 2020
Completed: Award published11 December 2020
Current notice

About the buyer

Department of Health and Social Care is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Commercial Director	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Category Lead	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov