Provision of Second Level Citrix Support Managed Service

Tender description

Dublin City Council has a wide range of ICT services and processes to support many business functions within Dublin City Council. Services provided by the Information Systems (IS) Department are provided through a number of data centres incorporating a diverse range of technologies and applications, which include Citrix and Citrix related hardware. A range of security policies are documented and are currently in place in DCC. Complex Disaster Recovery and Business Continuity processes have been established to ensure that business services can continue in most emergency situations and required maintenance events with minimal levels of downtime. Dublin City Council is currently running Citrix Xenapp 7.15 on Windows 2008 R2 SP1 on VMware hosts. There are currently 40 virtual Xenapp 7.15 servers running over 8 VMware physical servers which, includes, one web interface server and one Data Collector which accommodates up to 1300 concurrent users. Citrix Software and licenses, scripts (logon, SQL, server build and maintenance), group policy objects and custom administrative templates as well as Farm documentation. Dublin City Council currently deploys four Citrix Netscaler MPX 8200s for server load balancing, application acceleration, and application firewall and access gateway. Dublin City Council has an annual Gold Subscription with Citrix for Netscaler support. Dublin City Council currently deploys Access Gateway via Netscaler as the primary remote access for staff. Dublin City Council has an annual subscription with Safenet for licenses and support. Share File is the only file sharing tool permitted for Dublin City Council users. Dublin City Council currently deploys an on premise solution for 700 users. Dublin City Council currently deploys Symantec Endpoint Protection V14 across the Xenapp Farm. This tender is for the provision of a managed service to support and ensure the services outlined above are maintained with minimal disruption to business users.