Digital front-end user experience, back-end administration & reporting, multichannel delivery of services, and IT support for Turn2me online mental health counselling.

Tender description

This RFT invites interested, qualified parties to submit a proposal to provide Turn2me.org with software development, platform, and support services. The awarded contract will be for enhanced UX, scalable, and secure, mobile-first, responsive online mental health solution on-demand, targeting existing and new users in the Republic of Ireland. The new platform solution comprises: * Delivery of clinical mental health services online for a diverse community. * Delivery of services though multimedia channels. * Safe and secure storage, transmission, and maintenance of anonymous and other data according to law. * Ability to run reports and, to view in real-time, key performance indicators on clinical service provision and content usage. * Provision of calendar scheduling, messaging, and communications solutions for users. * Provision of peer discussion forums, 1-on-1 live counselling, moderated chats, and self-help information online and on demand. * Provision of a content management system easily updated with information in multiple formats by administrators. * Integration of payment solutions and financial reporting for stakeholders. * Provision of a cloud-based, 24X7 service with ongoing enhancement and support. * Plan for migration of existing data and other information.