Health services

Tender description

NHS Nottingham and Nottingham CCG are seeking suitably qualified organisations under an AQP (Any Qualified Provider) arrangement to provide a local, direct access non-obstetric ultrasound service with staff qualified to appropriate levels of skill and experience, using ultrasound equipment which complies with the guidance set by the Royal College of Radiologists, connection to NHS image transfer solutions, the ability to integrate with e-Referral system, robust performance management systems and stringent levels of clinical governance and compliance with CQC essential standards. NHS Nottingham and Nottingham CCG are seeking suitably qualified organisations to provide a local, direct access non-obstetric ultrasound service with staff qualified to appropriate levels of skill and experience, using ultrasound equipment which complies with the guidance set by the Royal College of Radiologists, connection to NHS image transfer solutions, the ability to integrate with e-Referral system, robust performance management systems and stringent levels of clinical governance and compliance with CQC essential standards. The care pathway being commissioned is pre-appointment communication with patients, the diagnostic investigation and a report being sent to the referrer, which covers not only the description of the investigation and the findings, but also where appropriate covers any recommendations for further imaging or investigation and advice on management. Structured reporting will be encouraged to support local referrers in their options for further clinical management. The services will need to be fully quality assured, validated and supported by the local Commissioners. The provider must aim to provide an excellent patient experience during all parts of the process – to include the examination and the administrative services. In order to measure this, providers should have in place robust mechanisms for collecting patient feedback using approaches that reflect the diverse nature of their patient population. This should include as a minimum, a patient satisfaction survey, and one real time feedback mechanism. There must be a sound process for receiving and dealing with suggestions, compliments and complaints. The provider will be expected to perform Services across the geography of the Nottingham and Nottinghamshire CCG and Derby and Derbyshire CCG (Erewash patients only) Footprint.