Software-related services

Tender description

The RSA is seeking tenders for admission to a multi-party multi-lot framework for the provision of ICT software solution delivery services across the following lots: Lot 1: Bespoke Software Solution Delivery Services; Lot 2: Commercial Off-the-Shelf Software Solution Delivery Services. The framework will be for a period of 4 years and the top three scoring tenderers in respect of each lot will be admitted to the framework under the relevant lot. Further information in relation to this competition is set out in the documents attached to this notice in the lot 1 folder (for avoidance of doubt, the documents provided in lot 1 folder relate to both lots 1 and 2). (i) it is envisaged that projects under this lot will relate mainly to the supply of bespoke developed software solutions which cannot be delivered via off-the-shelf software; (ii) the provision of ongoing support, consultation, and optimisation recommendations in relation to supplied bespoke developed software solutions may also be required; (iii) for avoidance of doubt, where, in order to deliver a bespoke solution, third party components (whether off-the-shelf or otherwise) are required, this will still be considered a bespoke solution under this lot. (i) it is envisaged that projects under this lot will vary in size and scope but are expected to include: • reviewing existing solutions on the RSA’s integrated business solutions platform (‘BSP’) (i.e. Microsoft Dynamics CRM — see Appendix 10 for more information) for potential reuse, customising or enhancements to provide RSA-specific functionality to the out-of-the-box capabilities of BSP, • evaluating and developing new solutions, identifying the Microsoft Dynamics features that best fit the RSA’s needs and deploying the required solution on to BSP, • provision of ongoing support, consultation, and optimisation recommendations; (ii) bespoke customisation of COTS also falls within the scope of this lot 2.