Expired contract
Contact Engagement Programme - Telephony Services - Voice Automation
Details
- Supplier(s)
- NUANCE COMMUNICATIONS Ireland Limited
- Value
- £19,008,915
- Duration
- 4 years
- Topic
- Interactive voice response software development services
- Published
- 27 November 2020
- Source
- uk:contracts_finder
Tender description
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
Timeline
- Completed: Award date28 August 2020
- Completed: Award published27 November 2020Current notice
- Completed: Contract expiry date27 August 2024
About the buyer
HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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