Expired contract

Contact Engagement Programme - Telephony Services - Voice Automation

Details

Buyer: HM Revenue & Customs (HMRC)
Supplier(s): NUANCE COMMUNICATIONS Ireland Limited
Value: GBP 19,008,915
Duration: 4 years
Topic: Interactive voice response software development services
Published: 27 November 2020
Source: uk:contracts_finder

Tender description

Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.

Timeline

Completed: Award date28 August 2020
Completed: Award published27 November 2020
Current notice
Completed: Contract expiry date27 August 2024

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72212512 · Interactive voice response software development services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Commercial Director	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Procurement Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Category Lead	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Senior Buyer	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Contracts Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov