Awarded contract

Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator

Details

Buyer: HM Revenue & Customs (HMRC)
Supplier(s): Capgemini UK plc
Value: GBP 42,945,026
Duration: 7 years
Topic: Telephone network equipment
Published: 27 November 2020
Source: uk:contracts_finder

Tender description

Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".

Timeline

Completed: Award date1 September 2020
Completed: Award published27 November 2020
Current notice
Next: Contract expiry date3 October 2027in 13 months

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32429000 · Telephone network equipment

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Commercial Director	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Procurement Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Category Lead	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Senior Buyer	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Contracts Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov