Awarded contract

Telecommunications services

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Capgemini UK plc, NUANCE COMMUNICATIONS Ireland Limited
Value
GBP 48,750,925
Topic
Voice recorders
Published
20 November 2020
Source
TedNotices

Tender description

Provision of a contact centre telephony platform, with different technologies and capability provided through different lots. Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform. Provision of recording and analytics services for HMRC's contact centre telephony platform.

Timeline

  1. Award date1 September 2020
  2. Award published20 November 2020
    Current notice

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32342450 · Voice recorders
  • 32429000 · Telephone network equipment
  • 64200000 · Telecommunications services
  • 72212512 · Interactive voice response software development services

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Decision makers

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Related topics

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