Early Market engagment

Tender description

The new DD service will need to be in place by November 2022 DVLA administers vehicle excise duty (VED) on behalf of HM Treasury Direct Debit's can be set up online using the Electronic Vehicle Licensing (EVL) service or at a Post Office. Over 1 million mandates are created per month, this is split between new and renewed mandates On average, Direct Debit payments total between £190m - £205m a month The contract value will be approx. £5million per annum It is envisaged that the service will include the following key components: Adherence to BACS scheme rules Transition of live DDs from current supplier Integration to DVLA licensing and finance systems Reliability and uptime Room to scale and add more features A service desk & escalation process for incidents The Direct Debit supplier should be able to: Successfully set up & automatically renew Direct Debit mandates Reconcile payments on behalf of DVLA Offer a portal for staff use & customer enquiries Provide a user-friendly dashboard to monitor statistics and financial information and produce reporting where necessary. The ability to block certain customers & manage the appropriate database All routes to market are being considered and we are looking for Suppliers to tell us about their offerings and innovation. Additional information: Once you have registered your interest, further information and questions will be sent via email. A 1 hour appointment will also be organised with you for a Microsoft teams presentation and discussion.