Telecommunications services

Tender description

The Trust has appointed a provider of a unified communications solution with the goal of enhancing communication, collaboration and productivity. Lot 1: Voice over IP (VoIP) unified communications solution including high priority alert and alarm notifications. The customer requires a solution to replace its existing incumbent telephony system with a robust single VoIP solution across Northumbria Healthcare NHS Foundation Trust sites. The customer welcomes bids which will provide an on-premise and/or hybrid unified telecommunications solution. It is understood that an on-premise solution will result in the installation of telephony at two main data centre sites for resiliency and business continuity purposes; North Tyneside General Hospital and Northumbria Specialist Emergency Care Hospital. The customer is looking for a robust critical communication solution which will support high priority alert and alarm notifications with patient information currently being operated via pagers. The Trust requires a switchboard facility to manage and maintain all inbound calls to the Customer including call transfer, call logging/reporting and monitoring of calls