Research services

Tender description

Essex Police, The Police, Fire and Crime Commissioner for Essex and Norfolk and Suffolk Constabularies are seeking a delivery partner for a project that obtains, and interprets the views of residents on the police and wider criminal justice system. The PCCs and Chief Constables are inviting bids from potential providers with extensive experience in large-scale, primary, human research within the criminal justice environment. This should specifically include policing, criminal justice, community safety, and/or victims and witnesses of crime. The project will deliver two outputs, both of which will be large scale, primarily telephone-based, primary research surveys giving a reliable, statistically significant and consistent assessment of public perception of local policing, and the experiences of service users. The successful provider would be expected to; (a) Consult a statistically significant cohort of Norfolk and Suffolk residents, which is representative across demographic groups, to seek their views and perceptions of Norfolk and Suffolk Constabularies and the policing activity within each county. This will be used to monitor progress against our policing priorities and will inform reviews of policy and practice. This will be referred to as the community perceptions survey. (b) Consult victims of specified crime types to understand their experiences of the service and support they have received. This will enable us to monitor compliance with the Victims’ Code, inform service delivery policy and practice, and will assist with the commissioning of appropriate support services. This will be referred to as the user satisfaction survey. The aim of the two outputs detailed above is to seek to understand, on an ongoing basis, the public views and experiences of policing and the criminal justice service in Norfolk and Suffolk. This will provide information about the service provided to victims, including their engagement with the police, and their experiences of the wider criminal justice system. This will identify key drivers of particular views and perceptions and will allow the Police and the PCCs to ensure compliance with the Victims’ Code and improve the services that we deliver and commission. The data will enhance information available through the Crime Survey of England and Wales and any bespoke local or national surveys, consultations and secondary research. Ideally the data should be comparable with other areas and allow Norfolk and Suffolk Constabularies to benchmark in order to measure direction of travel and any other relevant patterns or trends. Please note that there are two separate contract opportunities. Lot 1 will be for Norfolk and Suffolk Constabularies and Lot 2 will be for Essex Police. There is no maximum number of Lots that an economic operator may submit bids for. The PFCC and Chief Constable for Essex are inviting bids from potential providers with extensive experience in large-scale, primary, human research within the criminal justice environment. This should specifically include policing, criminal justice, community safety, and/or victims and witnesses of crime. The project will be a large scale, primarily telephone-based, primary research survey giving a reliable and robust assessment of public perception of local policing and criminal justice systems. The successful provider would be expected to; a) Consult a representative cohort of Essex residents to seek their views and perceptions of Essex Police and the wider criminal justice system in the county to measure and understand progress being made against our priorities in order to inform policy and practice b) Consult victims to find out about the level of service and support they have received in order to monitor compliance with the Victims’ Code and to inform service delivery and the commissioning of appropriate support services The aim of this project is to seek to understand, on an ongoing basis, the public views and experiences of policing and the criminal justice service in Essex. This will provide information about the service provided to victims, including their engagement with the police, specialist support agencies, community safety and their experiences of the wider criminal justice system. It will also provide insight on the reasons and drivers of particular views and perceptions. The outcomes will allow the Police and the PFCC to ensure compliance with the Victims’ Code and improve the services that we deliver and commission. The data will supplement information available through the Crime Survey of England and Wales and any bespoke local or national surveys, consultations and secondary research. Where possible the data should be comparable with other areas and allow Essex Police to benchmark in order to measure direction of travel and any other relevant patterns or trends.