Digital transformation of Children and Young People’s Mental Health services

Tender description

Why the Work is Being Done The NHS Long Term Plan has committed to improve access to appropriate mental health support and improve the experience and outcomes of children and young people aged 0-25 with a mental health need from all backgrounds. These commitments are underpinned by the broader ambition for digitally-enabled care to become ubiquitous across the NHS. Last year, NHSE/I mental health teams and the digital transformation team at NHSX ran a discovery on the opportunities for harnessing technology in the period from referral to first appointment in CYPMH services. This work then informed an alpha that completed earlier this year which concentrated on trailing ways to support local digital transformation with local CYPMH services. This project is being undertaken to develop a support model for local NHS trusts and the adoption of improvements which have been identified in discovery and tested locally in the alpha. Our assumption is that by collaboratively developing a service model for what a ‘good’ end to end digitally enabled pathway looks like, along with access to shareable assets/resources, solutions to common problems with the right central and local support, will accelerate local digital transformation. Problem to Be Solved NHSX and NHSE&I are seeking innovative approaches to support and enable local services to transform their services by integrating digital as part of the whole pathway of care for service users, in line with the ambitions of the Long Term Plan. This project will seek to: ● Develop scalable, inclusive, user-centred design approaches that work in a mental health context, compliment existing methods and are easily adopted ● Validated and synthesise previous work completed into service design artefacts and resources that can be used for trusts to standardise, scale and formalise delivery of digital transformation ● Develop and test a general support offer and materials which can be used to increase skills and understanding of design led transformation in the CYPMH system ● Develop and deliver a targeted support and coaching package across selected teams across local, regional and national organisations to build awareness of the work and develop capability in specific teams to use the resources to deliver digital transformation locally ● Develop recommendations for how to create a sustainable support offer for building skills and understanding of user centered design led transformation ● Develop a digital transformation roadmap to support decisions on future investment in this area Who Are the Users Staff at a local, regional and national level who are involved in leading, coordinating and delivering digital service transformation projects in local Children and Young People’s Mental Health Services and the wider Integrated Care Systems. Early Market Engagement Work Already Done Discovery and Alpha Wider detail on the project and existing work that has already been completed within the discovery and alpha stages can be found in the documents at the following link: TinyURL.com/y5wmr95k Existing Team The work will be with the NHSX Digital Transformation team and NHS England and Improvement Children and Young People’s Mental Health team and Digital Mental Health teams. We welcome partnership bids for this work or bids from suppliers who think they can deliver all the required outcomes. Current Phase Not applicable Work Location The work can be performed from any location, but it will be coordinated by staff in NHSX and NHSE/I’s London Offices (NOTE - these staff are currently working remotely). Working Arrangments Work may be carried out from multiple locations including the Supplier’s offices. Attendance at NHSX offices in London and in other locations around England may be required for meetings. Given the potential impact on local services over the next few months, the project will likely be carried out completely remotely. Security Clearance BPSS Additional T&Cs Expenses will be paid in alignment to Department of Health and Social Care terms and conditions where prior authorisation has been obtained. Expenses will not be payable for London or where the resource is home-based. Skills & Experience Successfully working with organisations to change their way of working by introducing service design or user-centred design methodologies. Demonstrable experience of applying the principles of user centred design and service design to the digital transformation of health systems. Demonstrable experience of developing resources that support teams/organisations to change their way of working by service design or user-centred design methodologies. Nice to Haves Demonstrable experience of designing inclusive health services to attract and meet the needs of a diverse range of users. An understanding of, and demonstrable experience of, building the capability and skills of user centred design and service design into health or social care sector organisations Understanding and previous experience working with Children and Young People’s Mental Health Services and understanding the challenges faced within the CYPMH system. No. of Suppliers to Evaluate 5 Proposal Criteria Approach to working in collaboration with in house teams and local NHS organisations [10%]. Approach to applying the principles user centred design and service design to digital transformation in the health sector [10%]. Approach and methodology to develop and test a range of resources to support local health organisations to develop their services using user centred and service design principles [10%]. Approach and methodology to develop and test generic and targeted support packages to build capability in user centred design and service design in health services [10%]. Approach and methodology to deliver generic and targeted support packages to build capability in user centred design and service design in health services [10%]. Estimated time frames, team structure, skills and experience [10%]. Cultural Fit Criteria How you have established trusted advisory relationships with senior stakeholders in complex organisations [6%]. Outline your approach to working with a wide range of stakeholders including ones who have little knowledge of agile or user centred design, examples of established productive, collaborative relationships [6%]. Outline your style and approach to working transparently & collaboratively when making decisions and recommendations, with at least 2 examples of how you have used the techniques successfully [8%]. Payment Approach Capped time and materials Assessment Method Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range up to £800,000 (including vat)