Funeral services

Tender description

Network Rail would like to hear from any organisations who are able to provide a national undertaking service dealing with fatalities on the railway. This is a fully national service including remote areas of England, Wales and Scotland. The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours). The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside). The supplier shall provide a 24-hour service 365 days a year and shall respond to call outs within 90 minutes. The supplier shall provide a National call centre with a 24-hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's. The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort. The supplier's staff shall be dressed smartly and appropriately, and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites. The supplier shall not subcontract any part of the service.