WP1813 - Digital Capability for Urgent DDaT Requirements

Tender description

Why the Work is Being Done There is a need for a flexible supplier to respond to urgent requests received by GDS from departments. Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days. We expect this contract to fulfil three types of need: Resource to supplement teams on urgent projects Agile Multidisciplinary Teams Specialist services (e.g. Data Science, GOV.UK content & Domain Knowledge) Core capabilities for the proposed contract would be: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research This contract will allow time-critical work to commence while alternative arrangements are made. Problem to Be Solved UK Government needs access at short notice to resources that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver digital outcomes. Who Are the Users As a Department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I may need a full team, or a number of staff to complement a team I have. Early Market Engagement We held a pre-tender market engagement in conjunction with CCS on 18/10/19 https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing Work Already Done Projects will be at various stages and suppliers will be briefed relative to specific statements of work. This is the second series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701-03, WP1810-12, below; https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11781 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12297 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12752 Existing Team The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Current Phase Not started Work Location The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Working Arrangments Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work. We anticipate a maximum of 5-8 concurrent Statements of Work. Security Clearance Resources are likely to be required to be security cleared. Most projects will require BPSS and smaller number SC/or above. If not held, resources must meet the criteria and go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Skills & Experience Evidence your competency to deliver on this requirement. Evidence your capacity and flexibility to deliver teams and/or individuals concurrently on multiple projects at short notice (within 10 working days) of a SoW being agreed. Demand under these contracts is uncertain. How would your ensure your organisation maintains the capacity to deliver? How much control does your organisation have over policies/processes/procedures and your supply-chain? How would you ensure consistent, reliable delivery? In this context, how do you ensure compliance with GDPR regulations? In these uncertain times, with many businesses affected by the pandemic and EU transition tell us how you are ensuring your business model and capacity to deliver remains unaffected? Evidence your approach to delivering Value for Money. Evidence the processes and procedures you have in place to ensure you deliver consistently at the highest level. Nice to Haves What values are important to you as an organisation? Provide an example of one of these in practice. What are you doing to reduce your environmental footprint? How do you ensure the wellbeing of your employees when they are working remotely? Evidence how you have handled communications in the event of a crisis/disruption of supply? No. of Suppliers to Evaluate 5 Proposal Criteria Your approach to rapidly deploying a team Your approach to deploying multiple teams at once Your ability to deploy teams to different areas of the country Your approach to recruiting and on-boarding teams Your approach to building multi-disciplinary teams Your approach to sourcing security cleared staff, and your approach to getting staff security clearance Your understanding of the Digital Service Standard and Government Design Principles Your approach to deploying blended resource across established DDaT teams Your ability to evidence where value has been added to projects you have worked on Your approach to managing conflict resolution (resources, stakeholders) Your approach to managing Departmental expectations regards key skills/experience Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations Your approach to dealing with cross-department projects with collective outputs and blended delivery teams Your approach to working at a national/regional level Your approach to remote working Cultural Fit Criteria Your approach to embedding a team quickly within organisations with differing cultures Your approach to working with the public sector Your approach to Data Protection compliance Your approach to pastoral care of core or subcontractor resource Your ability to align with public sector values Your approach to social responsibility User-centricity - How you champion the value of user research, user-centred design, and evidence-based decision making Continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams Payment Approach Time and materials Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers No questions have been answered yet Budget range there is no commitment to minimum spend over the term of the contract. the maximum spend under the contract will be £1 million