IT software package

Tender description

Scottish Water has an integrated business wide management system used to manage and continually improve Scottish Water’s business critical processes, controls and regulated activities. Scottish Water’s business management system and quality management practice is essential to the avoidance of regulatory penalties. Scottish Water is looking to transform how we manage and continually improve our business management system by procuring a new cloud based digital business management solution to support all of our key business areas and the ISO/regulated processes. Scottish Water has an integrated business wide management system used to manage and continually improve Scottish Water’s business critical processes, controls and regulated activities. Scottish Water’s business management system and quality management practice is essential to the avoidance of regulatory penalties.Scottish Water is looking to transform how we manage and continually improve our business management system by procuring a new cloud based digital business management system to support all of our key business areas and the ISO/regulated processes.Scottish Water currently uses EQS to support our business management system. EQS is used by circa. 2000 users within the organisation but is now end of life and no longer meets our business requirements. In order for Scottish Water to meet our business best practice aspirations Scottish Water require a new organisation wide business management IT system that will enable us to perform safety, operational, risk and quality management. For each of these functional areas the IT system will need to provide the following capabilities including ISO certification management, action management, document control and policy management, audit management, change of control, business process automation, remote and mobile access via browser or native app, training and competency management, incident management and reporting including smart forms, operational risk management including bowtie visualisation, performance monitoring, business intelligence, analysis and dashboard and configurable to Scottish Water’s organisational processes and requirements. Key tender requirements: The Business Management System must be scalable, user friendly, have seamlessly integrated features, be functionally rich and be capable of being deployed across Scottish Water to enable the management and improvement of safety, operational risk, energy, asset and quality management as well as the requirements of any international standards Scottish Water employ. In addition the successful bidder must be able to demonstrate the following: • clear low risk transition plan to allow migration of current data from EQS and the existing H& S information system; • willingness to collaborate with our Digital Strategic Partner’s, currently Capgemini UK Ltd and Atos IT Services Ltd; • ability to provide high quality training to allow effective and efficient adoption of the new system by circa 2 000 users; • where the system does not meet all the H&S requirements bidders must be able to demonstrate how their systems will integrate to the existing system as this will be maintained. Where two systems must be maintained the additional costs associated with this will be factored into the bid to reflect the increased complexity of the digital estate and the potentially reduced user experience; • interface with current and future systems in Scottish Water including to our Lab Automation Platform LIMS and other key SW systems; • easy to use user interface and experience which maximises user productivity.