IT services: consulting, software development, Internet and support

Tender description

The Metropolitan Police Service (MPS), founded by Sir Robert Peel in 1829, is famed around the world and has a unique place in the history of policing. Today, accountable to the Mayor's Office for Policing and Crime (MOPAC), the MPS is responsible for policing an area of 620 square miles with a daily population of over 12 000 000. The Pegasus Programme will deliver a service model that reflects the future needs of the MPS. It will enable agility and flexibility in our services, an improved user experience and greater value for money. The Pegasus Programme supports the MPS direction and strategy to seize the opportunities of data, digital and technology to be a world leader in policing. The MPS is tendering for the provision of IT applications services. This procurement covers the procurement of a single contract to deliver these services The Metropolitan Police Service (MPS) IT contracts are currently being delivered as a multi supplier ‘Towers Model’. The new MPS model is a two-tower model that will comprise of an infrastructure provider (procured separately) with embedded service management and integration services, and a separate applications tower. The infrastructure tower procurement consists of five of the current tower services and is nearing completion. The applications tower is the subject of this procurement and at a high level consists of the ‘mandatory services’ and the ‘optional services’ as set out below. It should be noted at this stage that all services within the scope of services will be delivered by the supplier, but the volume and introduction date of the optional services may be varied at the sole discretion of the MPS — as such at the service commencement date the volume of the optional services may be zero. Mandatory services: • tower service management: service management functions delivered within the tower that are essential to the correct running of both ITIL service and the integration of other services within the MPS ecosystem; • AMS services: the effective support of applications within the MPS estate, to ensure a highly available maintained estate with IT service continuity management at the heart of the service; • security services: aligned to industry best practice, integrated with the specific security functions to ensure that all service are delivered in a high secure manner with data and users protected throughout all aspects of the service. Optional services: • hosting services — the ability of the application provider to manage deeper elements of the application stack when applications are hosted on IaaS and PaaS infrastructure in order to give a greater level of end to end accountability; • end user services — management and delivery of end user services currently being sourced through the Pegasus Infrastructure tower; • DevOps services — the introduction of Agile Application developments methodologies to augment the existing capability within MPS and to further enhance the capability in order to mature the service.