Hospital Facilities Fault Reporting App - Combined Discovery and Alpha

Tender description

Why the Work is Being Done DHSC’s PFI Centre of Best Practice has been tasked with carrying out a review of all 100+ Private Finance Initiative contracts in the NHS. This is to assess contract management resources, capability, systems, and processes. As part of this, we’re seeking to complete Discovery in developing an app to help staff more easily report faults in hospitals. The aim is to improve the value Trusts achieve from their PFI contracts and ensure they receive the level of service due to them under the contract – essentially, to ensure they “get what they pay for”. Problem to Be Solved Trusts’ main contractual level to improve performance in this area is through reporting faults. This ensures issues are factored into the contract’s performance management and reporting processes which are intended to drive improved performance. Currently, faults are not reported as often as they should, and only by a minority of users. The percentage of staff reporting faults needs to be increased via easy accessibility to fault reporting to ensure proper accountability of private sector partners. The number of faults reported needs to increase to reflect the scale of the issue. Who Are the Users As a NHS member of staff I need to be able to easily and conveniently report a fault in my hospital in a way which provides the supplier with the information they need and the Trust with reliable data, so that this fault can be resolved and measured for supplier performance as part of the contract. Early Market Engagement We held initial calls with app development companies purely to understand the Agile process. No specifications or proposals were formally shared. Work Already Done We have completed most of the Discovery phase using internal resource and existing knowledge/contacts. This includes establishing the nature of the problem, user needs, challenges, and existing systems in Trusts. We held user research interviews with Estates staff in NHS Trusts with PFI contracts to seek their views and input. Existing Team This project is managed by the Department's PFI Centre of Best Practice, a small team consisting of finance and commercial officials. The team have a role in supporting NHS Trusts in managing their PFI contracts. Current Phase Discovery Work Location The team are normally based in London, however, are currently working remotely due to Covid-19. The Trusts we work with (including on this project) are based across the country (although some of their staff also work remotely). Working Arrangments Current circumstances mean that we will work with individuals by phone or video conferencing. This provides more flexibility, particularly when also communicating with staff in NHS Trusts. Due to Covid-19 restrictions, there is no current requirement to work in the office for a certain period of time. Security Clearance BPSS Additional T&Cs Standard DOS T&C's Skills & Experience Full understanding and demonstrable experience in planning and running Discovery and Alpha product development methodologies Demonstrable experience and expertise in user research and delivery of user focused products Demonstrable experience and expertise developing digital applications including the delivery of mobile applications Demonstrable expertise and experience in synthesising existing work into successful development phase (particularly Discovery into Alpha) • Proven experience building easy-to-use web-based / mobile applications Experience developing and delivering systems for fault reporting Nice to Haves Demonstrable experience of and expertise in developing digital products for use in the NHS Demonstrable experience of working with Government departments to develop digital services No. of Suppliers to Evaluate 5 Proposal Criteria Experience of delivering an incident fault Reporting Platform/App, and your approach to delivering this with multiple organisations. 15% Proposed approach to completing the Discovery phase of a multidisciplinary digital health project and capability to manage multiple projects. 5% Proposed approach to producing a final Discovery report with recommendations and options for progressing to Alpha. 5% Proposed approach to applying the principles user centred design, user insights and prototyping to the development of solutions. 10% Proposed approach, methodology and deliverables to enable us to identify the most valuable opportunities for digital to make a difference to staff. 5% Evidence of working with technology standards and data standards already in place across a wider service. 5% Estimated timeframes, team structure, skills and experience 15% Cultural Fit Criteria Outline approach to working with multidisciplinary in-house teams, how you have built in house skills and capabilities, with examples of how you established productive, collaborative relationships on previous projects. 8% Outline your style and approach to working transparently and collaboratively when making decisions and recommendations, with at least 2 examples of how you have used the techniques successfully. 7% Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers No questions have been answered yet Budget range £70,000.00 combined budget for completing discovery and delivering alpha.