HMCTS DEV OPS SERVICES

Tender description

Why the Work is Being Done HMCTS Reform, Crime Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Common Platform is an increment based delivery programme using a blend of Agile and Waterfall methodology. Problem to Be Solved To support this, Crime Programme is looking for the provision of initially eight DevOps engineers and one DevOps Practice Lead, to ensure HMCTS and CPS transition and run great digital services. Suppliers resources must have strong DevOps skills and be ready to quickly get to work within a multi-disciplinary team of developers, designers, and analysts focussed on one or more products or projects providing services capable of running high volume, reliable and flexible services that are relentlessly user-focussed and continually improved through iterative development. Who Are the Users 1) As a citizen, view/track my case and plea online, be alerted to changes and for the case to proceed efficiently. 2) As a prosecutor, prepare and manage my case to enable an efficient and effective prosecution. 3) As a defence practitioner, understand the evidence of a case to best advise my client. 4) As a HMCTS administrator, manage the delivery of justice services so the process is delivered efficiently. 5) As a member of judiciary, access all relevant information so that I can make a judgement Early Market Engagement Work Already Done The Crime Programme is established and has embedded the Common Platform Programme, that has been running for a number of years Work completed has delivered initial releases into Production for various strands of the programme. Equally significant work has been undertaken to migrate to the Azure Cloud platform, together with use of Azure native and Open Source solutions including PaaS services, increased use of automation and focus on the ability to ‘farm’ compute resources and move away from persistent environments Existing Team The existing team consists of eight DevOps engineers and one DevOps Practice Lead, working to agreed programme standards and governance, co-ordinated within the Operational Services team. The supplier’s resources will be working with Civil Servants and multiple suppliers across various strands of work for delivery of the Programme Current Phase Beta Work Location Primarily Southern House, Wellesley Grove Croydon CR9 1WW Working Arrangments Reporting to the Head of DevOps. Quality and performance standards are set by the DevOps Practice Lead. The team will work to SAFe Agile principles. Work will be tracked and monitored on Atlassian Jira and quality documentation using Atlassian Confluence. Adherence to Programme and MOJ security governance and standards is mandatory. The team will be required to work onsite and provide support Monday to Friday 08:00 – 18:00, as well as out of hours and weekend working in support of planned releases. Participation in stand-ups, planning sessions, show & tells and retrospectives as required Security Clearance All supplier resources must Baseline Personnel Security Check (BPSS) clearance which must be dated within three months of the start date. See https://www.gov.uk/government/publications/government-baseline-personnel-security-standard for further guidance. The role of Business Analyst practice lead will require SC security clearance. Additional T&Cs The initial Statement-of-Work(SOW) will be Time & Materials but the Buyer reserves the right in the contract to use alternative payment mechanisms such as Fixed-Price or Capped-T&M for future SOWs. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third-parties in the supply-chain on request. Expenses shall be submitted in line with the MOJ Standard T&S, policy and agreed in advance of expenditure. Supplier shall provide Liability-Insurance & Professional-Indemnity as detailed in the contract. Suppliers must provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery. Skills & Experience Demonstrate technical capability&proven track record in operating&maintaining an enterprise grade continuous integration /continual delivery infrastructure for the reliable and consistent development, testing and delivery of primarily Java applications. Demonstrate experience in operating and maintaining cloud services on the Azure platform utilising Azure specific PaaS elements and associated monitoring services. Demonstrate experience of building, configuring &maintaining new virtual platforms and associated automated tooling and technologies (terraform, ansible, containerisation) adherence to approved designs to ensure reliable, consistent environments utilising full-version control. Demonstrate experience in best practice configuration management of artefacts and configuration files through version control and approved repositories. Evidence a track record in supporting development teams with configuring applications for deployment to ensure those development teams utilise automated deployment and configuration of applications Evidence a track record in enterprise level documentation and experience of undertaking knowledge transfer and retention to the Authority Demonstrate a track record in providing experienced Linux engineering support. Demonstrate experience of working in close collaboration with peers and colleagues in other workstreams e.g. Architecture, Security and Live support functions as examples Demonstrate the experience and ability to deploy the required number of appropriately skilled resources capable of fulfilling the required outcomes to meet the contract start date. Demonstrate experience of working with and successfully delivering digital services, ideally within an enterprise level organisation. Nice to Haves Demonstrate the ability to deploy replacement engineers as required by the Authority within 10 days of the formal request being received. Specific to the Practice Lead, demonstrate experience of leading large scale Agile development/delivery teams. Demonstrate experience of managing a complex stakeholder environment, including senior stakeholder management and ensuring proper governance No. of Suppliers to Evaluate 5 Proposal Criteria Explain your overall DevOps technical solution/approach including your delivery methodology and key-artefacts. Explain how these will complement the requirement and how you’ll apply lessons-learnt from similar projects to this programme(15%) Please provide the proposed team structure, named individuals and CVs of nine initial resources including the DevOps Practice lead. CVs must clearly demonstrate alignment with the experience and skills requirements(15%) Please provide up to three case examples of where you have provided a similar service in an enterprise level organisation,demonstrating technical leadership, timely delivery and adoption of best practice standards(15%) Explain how you will implement the first SOW; including how you will manage the transition-period to ensure you deliver the outputs and cite any risks you have identified(10%) Explain how you will: recruit and retain high quality key resources; sustain pricing within changing-market conditions; measure and manage quality including speed of delivery to ensure continuous improvements(5%) Cultural Fit Criteria Explain your proposed approach for working with co-located, multi-vendor HMCTS teams(2%) Demonstrate how you would ensure transparency and collaboration at all levels of project delivery; users, developers and management(2%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes; provide examples(1%) Payment Approach Time and materials Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range the target rate card is £700-800 for a senior dev ops engineer role, and £850-950 for the dev ops practice lead. the total supplier charge will be evaluated as per evaluation criteria % with the lowest bid achieving the highest percentage score. pricing submission documents and initial sow will be issued to suppliers who are shortlisted for round 2.