Discovery - M365 Implementation and Adoption of New Working Practices - Option 2 (Hybrid Delivery)

Tender description

Why the Work is Being Done Lewisham Councils response to Covid-19, to facilitate employees, officers and members to work from home, to increase productivity, improve resilience and to take advantage of opportunities offered by cloud based solutions - by February 2021 Problem to Be Solved Lewisham Council has a small IT Team who are working with Microsoft FastTrack to implement Microsoft 365. Lewisham Council require a Technical Delivery partner who will work in conjunction with the in-house team and Microsoft to fully implement and rollout to the workforce, all components of Microsoft 365 Lewisham Council recognises the need to ensure that the technical changes are supported throughout the implementation stage and in particular, that any associated business change and user adoption is maximised, either directly by the supplier or in conjunction with an alternate partner. Who Are the Users Approximately 2700 Lewisham council employees, officers and members Early Market Engagement Internal project team liaising with the Microsoft FastTrack team around technical installation Work Already Done Work with internal and Microsoft FastTrack team around technical installation. In progress roll-out of Microsoft Teams and Sharepoint Online. Existing Team Small in-house technical and business team, relationship with Microsoft FastTrack team to include a Project Manager, Enterprise Architect and a Project Officer Current Phase Discovery Work Location Laurence House, 1 Catford Rd, Catford, London SE6 4RU - or Remotely where possible Working Arrangments Remote, using MS Teams for communications. There will be some element of flexible working, but some meetings will require standard hours working Security Clearance None - however standard business confidentiality agreements and non-disclaimer agreements will need to be signed where appropriate Additional T&Cs Right to cancel or vary the competition:- Lewisham Council reserves the right: To amend, clarify, add to or withdraw all or any part of the Invitation to Tender at any time during the tender process To split the award for the Technical Enablement requirement and the Adoption requirement between 2 short-listed companies To vary any timetable or deadlines set out in the Invitation to Tender; Not to conclude a contract for some or all of the services for which tenders are invited; and To cancel all or part of the tender process at any stage at any time. Skills & Experience Develop a detailed analysis of an organisation’s technical architecture relating to the M365 products and the production of detailed proposal to shape the implementation plan and future architecture decisions Have experience Implementing M365 products including: Identity, Tenancy and Exchange; Intune; Teams; SharePoint; OneDrive; W10 Modern Deployment; Planner; Stream; Yammer; Flow; and SCP Develop detailed implementation plans for M365 tailored to a similar sized organisation; which included detailed activities, key milestones, resource and skills requirements, communications plan and risks management Have successfully deliver a discovery phase on similar sized implementations. Covering governance design / information security architecture; technical and non-technical prerequisites; solution design and implementation Have successfully delivered the adoption of M365 products to increase productivity and improve collaborative working practices Developed and delivered a training & adoption plan for M365 to a similar sized organisation; which included detailed activities, key milestones, resource and skills requirements, communications plan and risks managemen Develop an analysis of an organisation’s change readiness and current state and the production of detailed proposal to shape the implementation training & adoption plans Have successfully delivered a discovery phase on training & adoption in a similar sized organisation. Covering policy, training, communications, readiness and measures Evidence how well the proposed training & adoption solution meets requirements Nice to Haves Evidence experience of working with a Microsoft technical Team to deliver:- Active Directory Rationalisation Exchange Mailbox Migration Migration of user home drives to Microsoft OneDrive Experience of configuring Yammer No. of Suppliers to Evaluate 3 Proposal Criteria Critical experience implementing Microsoft 365 within a Local Authority Critical experience of Microsoft M365 Adoption (New Working Practices) within a similar sized Local Authority Experience of working with the Microsoft technical/Fast Track Team Cultural Fit Criteria Share knowledge and experience with other team members and commitment to building Council employees’ capability and skills Have the flexibility to source resources and specialist skills from within your organisations within tight timescales to meet programme milestone Work collaboratively as part of a multi-disciplinary team with our organisation and with another partner (preferably a business change/user adoption partner) on a joint M365 implementation Have the ability to effectively engage with staff and stakeholders at all levels to progress outcomes while understanding other demands on their time and other priorities Have the ability to challenge and question existing behaviour or perspectives while maintaining good working relationship Evidence of working within a Local Authority Culture Have the ability to work remotely and in an Agile manner Have experience of working with a champions network to deliver training & adoption Evidence experience of delivering training & adoption in a local government environment Payment Approach Capped time and materials Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 40% Cultural fit 10% Price 50% Questions from Suppliers No questions have been answered yet Budget range £50k