Self Service Portal (MyAccount)

Tender description

Why the Work is Being Done We're looking at updating our self service portal for residents to access our services Problem to Be Solved We have a portal at the moment, but we want to give more/better functionality than our current offer. We're not sure what is out in the market and want to look at solutions so we can improve our current requirements Who Are the Users The users are our residents We want to give them the following functionality Status updates on repairs Push notifications on rent due, upcoming repairs message service notice board for block information access to data/documents so rent increase letters, tenancy agreement ability to make payments with real time processing shown online applications Early Market Engagement We don't know what is out in the market. we've not engaged with anybody at the moment Work Already Done We have a portal at the moment. And we have a list of requirements. but no work has been done on a new portal Existing Team you'll be working with our technology team at Optivo Current Phase Discovery Work Location our data centre is in Sittingbourne in Kent. This is where our technology team are located. With the current environment, I would guess remote working would/could work Working Arrangments the working arrangements can be agreed with the team Security Clearance Additional T&Cs Skills & Experience Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Cultural Fit Criteria Payment Approach Fixed price Assessment Method Evaluation Weighting Technical competence 40% Cultural fit 20% Price 40% Questions from Suppliers Budget range