Customer Services AI Agent

Tender description

Doncaster Borough Council ("The Council") invite detailed proposals to provide Doncaster Council with a solution that will deliver AI (Artificial Intelligence) across a number of different channels including Voice over Telephony; the council has a chat bot solution using Google DialogFlow that is used on Amazon Alexa. Initially we will require Telephony using a specific service area, which is Waste and Recycling. However, depending on the success of this first integration the council expects the provided solution should be capable of both AI through Telephony and it should be capable of integrating other services areas such as (and not restricted to) Pest Control, Antisocial Behaviour, Dump Rubbish, Planning, High Ways and Street Scene. The council has a website that allows residents to self-serve this can be found at https://www.doncaster.gov.uk/, the initial service we wish to have delivered on AI Telephony is Waste and Recycling the processes and information for this service can be found on the website at https://www.doncaster.gov.uk/services/bins-recycling-waste. This is a 2 year contract with x2 1 year extensions.