AC1018 NHS Independent Complaints Advocacy Service-Project

Tender description

The NHS Independent Complaints Advocacy service is a statutory specialist service, which supports people who are considering, or wishing to make a complaint about the health and social care services they receive. Independent Complaints Advocacy helps individuals to speak up. It is a way of supporting a person to express their views, have these taken seriously and achieve personal outcomes. It often involves: • Listening to what a person wants to say and supporting them to express what their view or concern is and what it is they want to happen in the appropriate forum; • Providing access to information so they understand their options and choices; • Offering practical help such as writing letters or attending meetings; • Explaining responses and correspondence so that the person understands what is happening and the process they are going through; • Acting on their behalf and ensuring that professionals are treating them fairly and in a dignified manner. Keywords: Advocacy, Independent