Expired contract

Provision of Logrhythm S&M and Professional Days

Details

Supplier(s)
Softcat PLC
Value
GBP 133,661.74
Duration
1 year
Topic
Software package and information systems
Published
30 September 2020

Tender description

1. The Authority has a requirement for Support and Maintenance which includes: a. Hardware Support and replacement if needed. b. Software support is required from LogRhythm via our support portal, email or telephone. Available 24x7 with a 4 hour response time. c. Weekly Knowledgebase updates, minor and major software updates throughout the length of the contract. Commencement of the new support contract will be 30/9/20 2. The Authority has a requirement for 10 LogRhythm Professional Service Days each year to: a. Help create log-parsing policies for new source types that LogRhythm do not currently support. b. Help to configure the application to best suit DVLA environment. c. Support Cyber Security with onboarding of new log source types that are not currently supported by LogRhythm and configure the application to best suit DVLA environment. d. Resolve any issues Cyber Security may have with the LogRhythm system.

Timeline

  1. Completed: Award date24 September 2020
  2. Completed: Award published30 September 2020
    Current notice
  3. Completed: Contract expiry date29 September 2021

About the buyer

Driver and Vehicle Licensing Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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