Apprenticeships Digital Development, Testing and Architecture

Tender description

Why the Work is Being Done The Government has committed to increasing the quality and quantity of apprenticeships in England. To support the delivery of this ambition we will continue to ensure our services are scalable, cloud-based and meet Government Digital Service standards; so that they meet user needs and ensure a great apprenticeship experience. Problem to Be Solved Ensuring the needs of users in the apprenticeship market place are met so that the quality and quantity of successful apprenticeships continues to increase. Outcomes delivered through building and live running of existing services, with new features and capabilities to be added in line with programme objectives. Significant user volumes interact with the services (millions of citizens, over 100,000 employers etc). Who Are the Users Our users are both external (employers, training providers, end-point assessment organisations and apprentices) and government, for example: As a student I need to easily access impartial information to understand and access apprenticeships, and to receive timely information on how I progress with my apprenticeship. As a non-levy employer I need to understand the funding for hiring an apprentice, find and recruit the right apprentice. As a training provider I need to understand how I receive funding for apprenticeships from government. As an end-point assessment organisation I need to understand the registration process for operating in the marketplace. As ESFA I need to oversee effective delivery of Apprenticeships, including sharing information with stakeholders, directly managing the issue of certificates. Early Market Engagement N/A Work Already Done Minimum viable service was introduced in 2017 developing significant capability towards all employers taking greater control of apprenticeship funding, improving quality, and building great end-to-end experience. Capabilities are connected through personalised outcomes: AI-based, real-time data-model. Architecture: 10 services divided into domain-centric services supporting agile delivery, enabling rapid development, iteration, deployment. Digital Services with Portal outer-shell. Major areas implemented as autonomous domain services with microsite. Common patterns employed cross-services. Domain services with uniform interfaces (WebUI, Events, API) independently deployable, with low cycles times (ship quickly, confidently.) Common integration approaches between domain services facilitates communication (nServiceBus events/REST APIs.) Overarching Logical Data Models. Existing Team Our build-test-run delivery model is underpinned by an agile at scale build capability. Existing teams are comprised of multi-disciplinary agile delivery skills. These teams are involved in service development for providing brand new digital services, going through the standard GDS phases. Typical team size is up to 10 with a skills mix such as product/service managers, delivery managers, business analysts, user research and design professionals, developers and testers. Solutions and Technical architects support delivery through setting strategic technology direction and supporting build team decision making. Teams are co-located in Coventry and comprise of digital service suppliers and permanent staff. Current Phase Live Work Location Primary location will be ESFA Cheylesmore House, Coventry. Occasional travel to the DfE/ESFA site in London along with travel across England for user research may be required Working Arrangments This will be a 5 day per week (Monday to Friday) commitment and detailed working arrangements, including team location, size and make-up, will be contained within each statement of work. Day to day delivery will be governed by standard agile delivery techniques. These could be either a Kanban or a scrum approach (depending on the work) but the standard agile ceremonies appropriate to those will be undertaken. These will be monitored by the Delivery Manager and the Product Owner will be responsible for prioritising backlogs in refinement sessions. Security Clearance Enhanced DBS and BPSS checks required Additional T&Cs Expenses must be pre-agreed and comply with DfE Travel and Subsistence (T&S) Policy. Any expenses shall be submitted in line with DfE standard T&S policy. Primary work location stated in SoW will not attract expenses. No parking is available on site. Skills & Experience Evidence of experience within the last two years of successful delivery of scalable cloud-based web applications (preferably Microsoft Azure). Evidence within the last two years of notable experience architecting large-scale software systems which are robust, scalable, open and secure Detailed knowledge of a number of programming languages and building successful front-end web applications. Evidence of successful digital development using distributed version control systems such as Git with programming languages including: * C# * MVC / Razor* HTML / JavaScript / CSS Successfully evidence experience in making the right technology choices - using appropriate tools and technologies to deliver user needs operating a great service in a cost-effective way future-proofing technology choices Demonstrate and evidence expertise developing software using modern engineering practices such as Test Driven Development and Continuous Integration & Deploment in an Azure DevOps environment Demonstrable experience delivering a high quality code base that meets user needs/maintains appropriate security protocols. Writing code in open from start, and publishing it in an open repository (GitHub) Proven demonstrable experience in all aspects of testing including manual and automation. Production of clear/concise test documentation:Test plans; Test scripts; Test reports; Defect logs; executing test scripts and raise defects. Evidence of demonstrable experience within the last two years in working on complex, multi-stakeholder programmes (both internal and external) Proven and comprehensive experience of supporting customers to build in-house capabilities and ensure effective knowledge management and transfer Nice to Haves Experience of delivering services similar to our existing architecture (set out in work already done) Experience of building software applications that are aligned to UK Government Design Principles and Service Standards Commitment to develop Buyer's permanent staff No. of Suppliers to Evaluate 4 Proposal Criteria Technical competence in the identified technologies and practices (essential criteria) Demonstrate approach to knowledge and skills transfer to enable the transition of service delivery to ESFA Ability to promptly mobilise expertise to scale up team and flex resource when needed and to respond to fluctuating requirements Able to provide a service that has the capability to deliver outcomes on time to a high standard and recognise where approach needs to be adapted when not working Demonstrate understanding/ability to successfully deliver digital products/services that are aligned to UK Government Design Principles and Service Standards or equivalent standards Ability to drive innovation to transform services into modern customer centric solutions Ability to translate business problems and user needs into technical designs Evidence of maintaining at pace a detailed understanding of technical and business solutions to allow on-going support and further development Technical competence in the identified technologies (essential criteria) and agile practices Cultural Fit Criteria Demonstrate how you as a supplier have successfully adhered to a buyers’ code of practice or adopted their organisational behaviours to ensure cultural fit Demonstrate successfully operating a no-blame culture, encouraging people to learn from their mistakes Evidence how you actively promote diversity and inclusion Participate in community of practice and demonstrate knowledge sharing Working with different suppliers and buyers staff in a collaborative way to deliver common goals Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 35% Cultural fit 15% Price 50% Questions from Suppliers No questions have been answered yet Budget range these capability services are to be delivered over a contract period of 2 years with an indicative contract value of approximately £3m for the full 2-year service delivery.