Accessibility Audit: U16 Cancer Patient Experience survey website

Tender description

Summary of the work The accessibility audit is to follow the WCAG-EM process and provide a suitable detailed report including priority findings and recommendations to meet the AA standard, using a range of accessibility aids and browsers, including the form of words which will be required on the accessibility statement going forward. Latest start date Monday 26 October 2020 Why the Work is Being Done The audit will test the website against the AA standard of WCAG2.1 and note where it meets AAA standard. The audit will also test to ensure the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The website is due to go live in the next month. Problem to Be Solved The website is required to comply with the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by 23 September or as soon as possible thereafter. Who Are the Users As a patient or the parent of a patient I need to know more about the survey and also about the results to look at the care provided at my primary treatment centre. As a professional I need to know more about the survey details and to be able to compare experience of care at different primary treatment centres. Existing Team The supplier will be working for NHS England Insight and Feedback team but may also be liaising and supporting Picker Europe Ltd. Current Phase Live Skills & Experience • Have experience of auditing websites using a range of accessibility aids and browsers including JAWS, ZoomText, Dragon NaturallySpeaking, NVDA and VoiceOver • Have previous experience of similar accessibility audits for government websites • able to produce useful and relevant reports • have experience of working with experts by experience (those with lived experience of using accessibility aids as a day to day user as part of their normal lives). Work Location NHS England will not be providing an office base. The work will take place remotely using videoconferencing etc where necessary. Working Arrangments The work will be undertaken remotely although video conferencing will be available for contact. Additional T&Cs The work will be subject to the standard NHS terms and conditions. No. of Suppliers to Evaluate 8 Proposal Criteria • approach and methodology • technical competence • how the approach/solution meets user needs • how the approach or solution meets your organisation’s policy or goal • estimated timeframes for the work • value for money Cultural Fit Criteria • take responsibility for their work • be able to work with clients with low technical expertise Payment Approach Fixed price Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Can you please provide an example URL that you would like to be reviewed? The UAT version of the website is available at https://www.under16cancerexperiencesurvey.co.uk.initiative-uat.com/faq 2. Can you please provide an example of screen shot that you would like to be reviewed? The UAT version of the website is available at https://www.under16cancerexperiencesurvey.co.uk.initiative-uat.com/faq 3. What is the budget for the project, please? We are not disclosing the budget available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender. 4. When you talk about 'working with experts by experience' please clarify exactly what are your requirements? We do not specifically require conducting the accessibility testing with people with diverse access needs in this case but we prefer to work with organisations who regularly work with these experts by experience. This can provide a more open culture with accessibility embedded in all design and processes. 5. Is it just the one website in scope? If so, please can you provide guidance on the number of page templates or page types the website is built from and the rough number of pages that should be manually tested as a representative sample of the wider website? “There are 11-12 pages in total and 5-6 page types at the moment. I have provided ranges because I’m not sure if you would count the pop-up asking the viewer who they are (e.g. an NHS provider, a survey recipient, or someone who generally wants to know more about the survey) as a separate page or page type. The number of pages and page types may go up when we’re ready to publish the results on the website. We would prefer the supplier to suggest the number of representative pages to test. 6. What are the Operating Systems (i.e. Windows 10, MacOS) and Browsers (Google Chrome, Internet explorer, Firefox) in scope of the audit and what combinations. WindowsInternet Explorer 11Edge (latest versions)Google Chrome (latest versions)Mozilla Firefox (latest versions)macOSSafari 12 and laterGoogle Chrome (latest versions)Mozilla Firefox (latest versions)iOSSafari for iOS 12.1 and laterGoogle Chrome (latest versions)AndroidGoogle Chrome (latest versions)Samsung Internet (latest versions) 7. What are the Operating Systems (i.e. Windows 10, MacOS) and Browsers (Google Chrome, Internet explorer, Firefox) in scope of the audit and what combinations. WindowsInternet Explorer 11Edge (latest versions)Google Chrome (latest versions)Mozilla Firefox (latest versions)macOSSafari 12 and laterGoogle Chrome (latest versions)Mozilla Firefox (latest versions)iOSSafari for iOS 12.1 and laterGoogle Chrome (latest versions)AndroidGoogle Chrome (latest versions)Samsung Internet (latest versions)