Health services

Tender description

The framework agreement shall provide for the provision of health and well-being services. Applicants must be able to provide all the service provisions in Lot 1 as details below if they are bidding for this lot. Lot 2 can be applied for by applicants in addition to Lot 1 or for the provision of Lot 2 on its own. NWL reserves the right to award both lots to a single supplier or separate contracts. Lot 1 — musculoskeletal service, — occupational health including absence referrals and health surveillance, — employee well-being programme. Lot 2 Day 1 absence reporting software and absence management services. They are approx.3 100 employees at NWL. In regards to health surveillance there are approx 1 700 employees in the northern operating areas, 540 in Essex and 500 in Suffolk. TUPE may apply to Lots 1 and 2. Musculoskeletal rehabilitation services Volumes are currently in the region of 650 referrals per year however this is expected to reduce by 2 thirds into the new contract period — telephone triage, — remote and face to face treatment, — functional restoration programme for complex cases, — training – manual handling and body mechanics, incorporating fit for future health education, — project support and close liaison with HR and H&S, — self pay option for referrals that do not meet the criteria. Occupational health — pre-employment health checks — remote and face to face for those with role related medical fitness standards and health surveillance requirements, — medical fitness standards, — health surveillance, — lifestyle health assessments, — management referrals – current volumes of referrals are in the region of 55 per month. Providing advice on absence management, rehabilitation, redeployment and ill health retirement, direct referrals to healthcare scheme such as back to health employee assistance programme. Volumes are based on 3 100 employees — telephone and face to face counselling, — life management information, — online chat facility. Day 1 absence reporting Software and absence management services for up to 3 100 employees — software, including full implementation, training, on going maintenance and a helpdesk, — telephone triage services, — referral services, — management information reporting.