Clarity PPM Professional Services

Tender description

Summary of the work We are seeking a service provider with proven expertise in the delivery of support to assist in the development of HMRC's instance of the Clarity PPM tool. The service provider is required to support in the customisation and configuration of the tool, deliver technical consultancy and skills transfer, as required. Expected Contract Length 16 months Latest start date Monday 6 January 2020 Budget Range The indicative budget for the term of this contract is £180,000 Why the Work is Being Done HMRC CDIO are working to achieve greater stakeholder value of business investments, better portfolio of competitive products and services, enhanced financial transparency, agile responses to a changing business environment, and stronger information-based strategic decision making by using the Clarity PPM tool. We are seeking a Service Provider with proven expertise in the delivery of support to assist in the development of HMRC's instance of the Clarity PPM tool. The service provider is required to support in the customisation and configuration of the tool, deliver technical consultancy and skills transfer, as required. Problem to Be Solved The Service Provider will work with HMRC CDIO to provide support on all aspects of system management, performance, upgrading and maintenance of the Clarity PPM tool. The Service Provider will also support to HMRC staff, to enable them to learn how to operate the tool unassisted. Who Are the Users HMRC CDIO is the internal department tasked with the provision of critical IT services which enable billions of pounds of annual tax revenue, customer interfaces, and other UK tax operational systems Existing Team The chosen supplier will be working with members of the PPM Development and Support team and possibly stakeholders within CDIO. As Clarity PPM is SaaS there may be need to interact with Broadcom, who host the environments. Current Phase Live Skills & Experience • Support/perform implementation of system upgrades • Support/perform system integration • Support/perform customisation of existing functionality to the HMRC instance of the Clarity tool • Support/perform system integration with third party IT systems (including, but not exclusive to: SAP, JIRA, MS Project, MS Power BI) • Support/perform system integration with Broadcom mobile application • Support/perform system health check & performance review • Support/perform the development and enhancement of Jaspersoft reports • Support/perform the development and enhancement of Microsoft Power BI dashboards • Provide functional guidance in relation to the operation of the tool to enable HMRC staff to operate without support • Support/Perform customisation of defined new functionality (to be developed in collaboration with HMRC) • Provide architectural guidance, including best practice • Support/perform ad-hoc data loads (including, but not exclusive to: another department re-organisation) Work Location - Trinity Bridge House, Manchester M3 5BS - Benton Park View, Newcastle upon Tyne, NE98 1ZZ - Some work will be able to take place at the Service Providers premises Working Arrangments HMRC require the supplier resource to be on site, or closely located to the address identified above 5 days per week. Travel may be expected between the other Delivery Group and Client sites. Expenses will be paid as per agreed contract rates. We expect the successful supplier to provide upskilling and skills transfer to CDIO permanent staff to increase internal capability. Security Clearance A Baseline Personnel Security Standard (BPSS) pack will be needed for all supplier contractors No. of Suppliers to Evaluate 3 Proposal Criteria • Technical capability, as demonstrated in written examples • Approach and methodology Cultural Fit Criteria • Able to start on the work immediately • Have excellent communication skills with staff at all levels of the organisation • Adhere to HMRC's Code of Conduct • Will take responsibility for their work • Be willing to collaborate and partner, including with other suppliers and HMRC staff at all levels • Proactively share knowledge and experiences with members of team, especially with junior HMRC staff • Be innovative and promote ideas and suggestions as applicable • Focus on achieving value for money in all activities Payment Approach Fixed price Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. The payment approach is fixed price. Is it possible to set up a monthly milestone and be paid at each one? Yes, milestone payments will be assigned and agreed between HMRC and the Service Provider within the Statement of Works for each work package under this Contract. 2. Is the £180,000 the maximum budget for the full 16 months? This equates to a resource on site at approx. £550 – £600 per day, which feels very low for the level of expertise we need to provide. Yes, we are expected to work within the maximum budget. Each individual work package under this Contract will include the amount of resource required in that instance. Work packages will be documented and agreed as and when the Services are required, via a Statement of Works. 3. This opportunity feels like we need to provide a Integration manager with some Architecture experience. Do you believe the role needs that level of technology knowledge expertise? No, we do not believe that an Integration manager is required under this Contract.