Content Authoring Services (PU-21-0158)

Tender description

Why the Work is Being Done We are looking for an agency specialising in providing content authoring services to help us create engaging visual and written content (documents, presentations, etc) for use with internal and external stakeholders. Work will be allocated on a per ‘article’ basis with the agency allocating the appropriate skilled resource to deliver to agreed timescales based on the. All content will be technical in nature with a focus on engaging with business stakeholders. The answer may be words, but it may also be pictures, diagrams, infographics, charts etc., and includes: technical documentation; event materials; case studies; podcasts; ghost writing. Problem to Be Solved We are looking for an agency specialising in providing content authoring services to help us create engaging visual and written content (documents, presentations, etc) for use with internal and external stakeholders. Who Are the Users As a member of the strategy team I need help in creating good quality technical documentation, presentations so that staff can use them to support effective communication and engagement with internal and external stakeholders, maintaining a consistent narrative that aligns our technical strategy. As a senior manager I need help in ghost writing internal and external pieces so that I support our strategic narrative and engage effectively with stakeholders Early Market Engagement N/A Work Already Done The Strategy Team in Digital Services and Technology is responsible for driving the organisation’s technical and digital direction. We launched an ambitious strategy in Summer 2019 and continue to evolve and grow our ambitions and delivery to meet the organisational and wider government objectives. The team is currently made up of a strategy lead, two strategy delivery managers, who work to help shape the strategic direction of the business, and an engagement lead. The team works collaboratively across the directorate and wider business, with dedicated devolved team members in our business support team and project management office. Existing Team The Strategy Team in Digital Services and Technology is responsible for driving the organisation’s technical and digital direction. The team is currently made up of a strategy lead, two strategy delivery managers, who work to help shape the strategic direction of the business, and an engagement lead. The team works collaboratively across the directorate and wider business, with dedicated devolved team members in our business support team and project management office. Current Phase Live Work Location This work can be carried out remotely. Working Arrangments Adhoc service requirements called off, as and when required. It is anticipated that it could be 3 times a month. Security Clearance Baseline Personal Security Standard Additional T&Cs N/A Skills & Experience 40% - have a strong track record of providing a content authoring agency services in an IT context 40% - have access to a team of specialists able to create quality content for digital and offline channels, with an understanding of content accessibility 5% - have access to a team of people able to write technical content and internal documentation 5% - have access to a team of people able to identify user needs, evaluate these and create content to meet them 5% - have access to a team of people able to elicit info from people and use this to create high quality content 5% - have capacity to deliver 2 to 3 parallel pieces of content to an agreed publishing schedule Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria 25% - Technical Capabilities in House (your ability to supply the right skilled people to deliver the piece of work) 20% - Approach & Methodology (how you will work with us to complete each piece) 10% - Estimated time frames for typical pieces of work 5% - Value for Money Cultural Fit Criteria 10% - work collaboratively with the team, having regular content crits for iterative content delivery and following the ‘do small, act fast’ ethos within the team 10% - engage the team in the content journey, remaining open throughout each project have a no-blame culture and encourage people to learn from their mistakes (Not Scored) take responsibility for their work (Not Scored) share knowledge and experience with other team members (Not Scored) challenge the status quo (Not Scored) be comfortable standing up for their discipline (Not Scored) can work with clients with low technical expertise (Not Scored) Payment Approach Fixed price Assessment Method Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range £20k - £30k for the initial 6 month period. each requirement will require a costed quote/sow.