Expired contract

Citizen Event History

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): Scott Logic Limited
Value: GBP 1,690,100
Duration: 7 months
Topic: Information technology services
Published: 21 September 2020
Source: uk:contracts_finder

Tender description

DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

Timeline

Completed: Award date14 September 2020
Completed: Award published21 September 2020
Current notice
Completed: Contract expiry date31 March 2021

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72222300 · Information technology services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov