Provision and Support of Data and Analytical Services Directorate (DASD) Service

Tender description

Why the Work is Being Done MoJ is charged with end to end management of the criminal justice system. This includes the point a suspect has been charged, courts, prison and probation. DASD provide detailed analyses, particularly of extracts of personal sensitive data stored on an air-gapped system. The present environment consists of a set of managed clients running local statistical tools connected to production servers which host business, administrative and support software in order to produce data analyses and extracts for a variety of business purposes. This work is being done to provide and maintain a secure environment for this analysis to be undertaken Problem to Be Solved The air-gapped DASD system needs to be maintained to ensure that they receive - a reliable and resilient service, with a service wrap which offers value for money throughout its lifecycle - a service which is sufficiently powerful to meet the detailed performance and storage requirements, and is scalable for any future functional or non-functional requirements which may be requested - upgraded software to users which has been tested - a service which can meet and maintain accreditation to secret classification throughout the lifecycle of this service Who Are the Users The users are about 50 analysts within the MoJ, but there will be 15 terminals which are shared between users. They require a secure, efficient system with on-going system support, so they can produce data for: - scheduled National and Official Statistics bulletins and contributions to bulletins on re-offending; - data provision to probation providers for Payment by Results; - Parliamentary Questions; - justice outcomes published on the police.uk website; - evaluating whether intervention are effectively supporting offenders - MoJ’s data linking projects - Policy-facing analysis on topics like prolific offending etc Early Market Engagement None Work Already Done None Existing Team The supplier will be working with a small team of DASD analysts. There is likely to be some handover required with the current suppliers. Current Phase Live Work Location The supplier will need to be onsite at 102 Petty France, London once a week. The rest of the time service support can be provided remotely Working Arrangments Contractor will need to be onsite once a week to access the system. The airgap system prevents remote access, so support has to be in person. The contractor will also need to attend (remotely) a security working group once every quarter. The contractor will need to provide remote service support during office hours. Security Clearance Contractor will require SC clearance and will also require NPPV3 clearance Additional T&Cs None Skills & Experience The supplier must have experience of working with SECRET level data and detail how the service will maintain this accreditation, and what security measures will be implemented to support this. The supplier must have experience of managing a server that is hosted on customer site The supplier must have experience of managing server performance so that limitations/bottlenecks can be overcome. The supplier must have experience of managing back ups The supplier must have experience of deploying software The supplier must have experience of carrying out capacity management for the performance of the service, identifying relevant thresholds which may limit performance, availability or scalability of the service. The supplier must provide a service that is robust and resilient with minimal points of failure The supplier must ensure a suitable change control process is utilised for all changes. No changes will be performed on the system unless adequate testing has been carried out. Personnel will be required to travel to 102 Petty France on a weekly basis to maintain the system. They will require NPPV3 clearance and SC clearance. The supplier must have experience of implementing suitable controls to prevent unauthorised access to the server and system. The supplier must be able to provide remote service support on working days. The supplier must provide a documented support process. The supplier must have experience of testing and installing purchased hardware; including conducting test and acceptance activities in support of system go live Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Please provide a detailed description of the proposed solution Please provide details on how the service will continue to achieve secret accreditation including the use of protective monitoring, security practices, ISMS usage and maintenance. Please supply detail about how ongoing performance of the service will be monitored, and how this will be communicated Please detail how poor performance would be overcome if performance is found to be insufficient, and how this process would be managed. Please explain how you will ensure the system will be resilient Please detail the level of system availability Please explain how back-ups will be managed Please provide detail on how all software and business applications will be deployed and maintained Please explain how support will be provided and queries responded to Please detail how capacity will be managed Please detail how you will liaise with us to manage the service Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Be comfortable standing up for their discipline Can work with clients with low techinical expertise Payment Approach Fixed price Assessment Method Case study Work history Reference Presentation Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers No questions have been answered yet Budget range the total supplier charge will be evaluated as per evaluation criteria % with the lowest bid achieving the highest percentage score. pricing submission documents will be issued to suppliers who pass round 1 (first round). each statement of work shall detail the allocated spend to that particular project. transparent pricing – suppliers are expected to provide transparent pricing to enable moj full visibility of charges and costs including overheads and profit-margin in an auditable form.