Provision of ICT Support Personnel to assist PIAB

Tender description

One of the key objectives of PIAB’s Strategic Plan (2019 – 2024) is the development of innovative service delivery options focussing on greater use of digital technology. In line with this PIAB have now commenced a Digital Transformation Programme. The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. The programme in time may also include the development of financial management and HR systems and may include revisions to our overall infrastructure. With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes, and bringing efficiencies to the organisation with the result that there will be significant saving to the organisation and reducing or reliance on external service providers. The following are key areas where support may be required: (i) Replacement claims management system including online portal services (ii) Website & Online Services integrated with new claims management system (iii) Potential Development of a financial management platform (iv) Cloud transformation and managed services (v) Organisational/change management services, (vi) Data collection, storage and reporting. (vii) Other To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel in the following broad categories for project specific support: 1. Project / Programme Managers 2. Software Developers / Web Designers / UI Designers 3. Infrastructure Specialists (Cloud and On Premise) 4. Quality Management / Testing / Business Analysts 5. ICT Security Specialists 6. Change Management 7. Database Admin/Support 8.Service Desk Support 9.Training (Office automation tools) 10.Social Media 11 Multimedia/Graphic Designers 12 Data Analysts 13 Subject Matter Experts