Software integration consultancy services

Tender description

Source to contract solution implementation services — full details available in procurement documents that can be accessed upon expression of interest sent to S2csystem@sse.com The authority is looking to procure services relating to the introduction of a new sourcing to contract (S2C) procurement system. The system will be used by a centralised procurement function to support a variety of different business areas, both EU regulated and unregulated. This system is intended to replace the authority’s existing IBM Emptoris S2C system, which is planned for retiral by IBM in December 2021. The new S2C system is being procured through a separate tender event and should be capable of managing the full sourcing lifecycle from initial demand management, through project creation, tender event issuing and scoring, contract negotiation and award, and through to contract renewal. This intention is for this to be a SAAS solution where the hosting and ongoing software provision and support will sit with the software provider for the duration of the software contract. This services requirement covers the planning, configuration, setup, testing, migration, training and initial support elements required to commission the system and introduce it into production in the authority’s procurement and commercial department. The main elements required under the contract will generally fall into the following areas: Customer requirements analysis and planning: review of existing processes and new system capabilities to plan the system configuration and options required to best meet business needs, plus project management of the new system introduction. System installation and configuration: working with the software provider and customer teams as required, plan and manage the setup and configuration of the system including setting user roles/permissions, building tasks and workflows, creating forms and templates, change management and documentation of any settings made. Acceptance testing: plan and execute system testing activities to verify the software configuration is fit for purpose and identify and resolve any issues arising before sign off by the authority end user training: plan and deliver training material and procurement user workshop sessions for the initial on-boarding requirements and future new users. Depending on the system and requirements analysis, there may be a need for some basic business user training sessions – this may be delivered online or by pre-recorded video. Migration support services: support migration planning and execution to move existing data and contracts from a legacy system (IBM Emptoris) to the new system. Go-live support: provide user and configuration support during the go-live activity and for a short period afterwards (likely 1 month). Documentation: provide full documentation of all requirements analysis, system configurations, training materials and other project information. All procurement documentation pertaining to this PQQ will be accessible via an External SharePoint Site. Access to the External SharePoint Site will be granted upon an expression of interest being sent via email to S2csystem@sse.com The email requesting access should contain a maximum of three first name, last name and email addresses of users from the potential supplier that are to be granted access to the External SharePoint Site. Users (to the maximum of three) can be added at any time up to the closing date for clarification questions by emailing first name, last name and email address to S2csystem@sse.com.