Awarded contract

COPFS-2020-009 ITSM Service Desk

Details

Buyer: Crown Office and Procurator Fiscal Service
Supplier(s): Freshworks Inc.
Value: GBP 199,000
Topic: Software package and information systems
Published: 4 September 2020
Source: uk:public_contracts_scotland

Tender description

Provision of a cloud-based IT Service Management Service Desk with Chatbot and self-service portal. This is a contract award notice for a call-off from the Crown Commercial Services G-Cloud 11 framework for the provision of a cloud-based IT Service Management Service Desk with Chatbot and self-service portal.

Timeline

Completed: Award date1 September 2020
Completed: Award published4 September 2020
Current notice

About the buyer

Crown Office and Procurator Fiscal Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems
72222300 · Information technology services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Commercial Director	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Category Lead	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@crown-office-and-procurator-fiscal-service.gov

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