Supply, Maintenance, and Support of Citrix Licences, Products & Services

Tender description

The Contracting Entity intends to procure a single-supplier framework agreement for the supply, maintenance, and support of Citrix licences & services. All renewals of the existing subscription estate and procurement of future subs will be covered by the proposed framework agreement. It is proposed that the Framework Agreement will include (non-exhaustive list – high level scope) • Supply, Maintenance & Support of Citrix software and licences, to include the software maintenance of ESB’s existing 7600 User/Device Virtual apps & Desktops Platinum licences • The supply and support of any new Citrix product licensing as required and to invite proposals to satisfy those requirements. • The support and maintenance of 4* Citrix NetScaler 9901as required • The supply of Customer Success Services Priority • Citrix Education & Training as required • Citrix Consulting days as required • Annual Health Checks as required The primary requirement is for the • Software maintenance of ESB’s 7600 Citrix Virtual Apps & Desktop Platinum licences, • the support and maintenance of Citrix NetScaler estate • the supply of Citrix Customer Success Services Priority. There may be additional requirements for additional Citrix services & products, licences and maintenance in the coming years depending on business demands. Such possible future requirements include: • The purchase of additional Citrix hardware & software products including cloud services • The purchase of additional Citrix licences. • Reactivation of lapsed XenApp Platinum licences depending on business requirements Applicants must hold a Citrix Partner Platinum Solution Advisor Accreditation at date of submission of PQQ. At the date of issuing this PQQ it is envisaged that the framework agreement will be for an initial three year period with the option to extend up to three years on a year-by-year basis by mutual agreement, for a potential total contract period of up to six years.